What we commit to on a sale

Returns for any reason

You have 30 days from delivery to return a specimen for any reason. Send it back in the packing it arrived in, in the same condition, and we refund the purchase price within two business days of receiving it. Return shipping for a change of mind is paid by the buyer.

If we got it wrong, we pay

If a specimen arrives damaged, misidentified, or different from its listing, we refund the purchase price and shipping both ways.

Locality and repair guarantee

We do not sell glued or repaired specimens, and every locality we state is one we can trace. If you ever find an undisclosed repair, or show us that a stated locality is wrong, return the specimen with its label at any time for a full refund. This guarantee has no expiry.

Treatments

Any treatment we know of is stated in the listing. If a listing says nothing, we know of none.

Shipping

Orders ship from Las Vegas, Nevada within two business days of payment. Every specimen is wrapped on its own, cushioned, and double-boxed. Every parcel is tracked and insured for its full value. We ship within the United States only for now.

Damage in transit

If a specimen arrives damaged, photograph the outer box, the packing and the specimen before you move anything. Keep all packing materials, since the carrier may ask to inspect them. Email hello@braldustone.com. Please tell us within seven days, so we can file with the carrier while the evidence is fresh. We refund or replace, and we deal with the carrier ourselves.

Photographs

Specimens are photographed in daylight-balanced light with a scale reference. Colour can shift between screens. Any contacts, dings or damage we know of are shown or described in the listing.